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Shipping policy

5. Delivery and receipt of the Products

5.1.      The Products ordered by the Customer shall be delivered by an independent carrier within the above lead times from acceptance of the order, at the address specified by the Customer upon placement of the order on the Site:

·     Mainland France: 3 days; 

·     Corsica: 4 days;

·     Monaco: 4 days.

Deliveries shall be made in the following countries, excluding any other territory:

 

Mainland France, Corsica and Monaco

 

Belgium

Germany

Greece

Luxembourg

Netherlands

Austria

Italy

Portugal

Spain

Ireland

Sweden

Denmark

Andorra

Croatia

Hungary

Poland

Cyprus

Malta

Romania

 

 

The Seller agrees to make its best efforts to deliver the Products ordered by the Customer within the above lead times. However, such lead times are communicated as items of information only. If the ordered Products have not been delivered within seven (7) days from the indicative delivery date, for any reason other than a case of force majeure or any cause attributable to the Customer, then the sale may be rescinded upon written request sent by the Customer by registered letter with acknowledgement of receipt to the following address: French Bloom SAS, 32 rue Washington, 75008 Paris. Any amounts paid by the Customer shall be returned to the Customer no later than fourteen (14) days from termination of the contract, excluding any indemnification. 

5.2.      The Seller is authorised to make partial deliveries on different dates.

5.3.      Delivery costs vary depending on the delivery mode selected by the Customer:

Delivery mode 

Price

UPS Standard

France

UPS Standard - 3 to 5 business days 0kg–3.99kg EUR 6.00

UPS Standard - 3 to 5 business days 4kg and up Free

 

UPS Express

France

UPS Express - 2 to 3 business days 0kg–4kg EUR 8.00 

 

UPS Express - 2 to 3 business days 4.1kg–12kg EUR 10.00

UPS Express - 2 to 3 business days 12.01kg and up EUR 50.00 

 

Belgium, Germany, Greece, Luxembourg, Netherlands

 

UPS Express - 3 to 5 business days 0kg–3.99kg EUR 12.00

UPS Express - 3 to 5 business days 4kg–11.99kg EUR 20.00 

 

UPS Express - 3 to 5 business days 12kg–65.99kg EUR 30.00 

 

UPS Express - 3 to 5 business days 66kg and up Free



 

Austria, Italy, Portugal, Spain, Monaco, Ireland

 

UPS Express - 3 to 5 business days 0kg–3.99kg EUR 19.00 

 

UPS Express - 3 to 5 business days 4kg–11.99kg EUR 23.00 

 

UPS Express - 3 to 5 business days 12kg–65.99kg EUR 35.00

UPS Express - 3 to 5 business days 66kg and up Free



Sweden, Denmark, Andorra

 

UPS Express - 3 to 5 business days 0kg–3.99kg EUR 19.00

UPS Express - 3 to 5 business days 4kg–11.99kg EUR 23.00 

 

UPS Express - 3 to 5 business days 12kg–65.99kg EUR 35.00

 

UPS Express - 3 to 5 business days 66kg and up Free



Croatia, Hungary, Poland

 

UPS Express - 3 to 5 business days 0kg–3.99kg EUR 28.00 

 

UPS Express - 3 to 5 business days 4kg–11.99kg EUR 40.00

UPS Express - 3 to 5 business days 12kg–65.99kg EUR 85.00

 

UPS Express - 3 to 5 business days 66kg and up EUR 390.00 

 

Cyprus, Malta, Romania

UPS Express - 3 to 5 business days 0kg–3.99kg EUR 28.00

 

UPS Express - 3 to 5 business days 4kg–11.99kg EUR 40.00 

 

UPS Express - 3 to 5 business days12kg–65.99kg EUR 90.00 

 

UPS Express - 3 to 5 business days 66kg and up EUR 390.00 

 

Norway

 

UPS Express - 3 to 5 business days 0kg–3.99kg EUR 30.00

UPS Express - 3 to 5 business days 4kg–11.99kg EUR 35.00 

 

UPS Express - 3 to 5 business days 12kg–65.99kg EUR 55.00

UPS Express - 3 to 5 business days 66kg and up EUR 185.00 

 


5.4.      The Customer shall check the condition of the Products’ packaging upon delivery. The Customer shall issue any reservations and claims deemed necessary and shall even refuse the parcel, in particular if it appears, prior to opening, that the parcel is manifestly damaged upon delivery. Such detailed reservations and claims shall also be communicated to the person in charge of the delivery and shall at the same time be communicated to the carrier by registered letter with acknowledgement of receipt within three (3) business days from delivery of the Products. Any failure to assert a claim within the above time limits shall extinguish any action against the carrier in accordance with applicable provisions of law.

5.5.      Furthermore, in addition to the procedure provided for in Article 5.4 of these GTCs, the Customer shall also check the condition of the ordered and delivered Products once the Products have been opened. The Customer is granted a period of seventy-two (72) hours from delivery to state and assert any reservations or claims based on any non-conformance or apparent defect of the delivered Products (damages, broken or missing items, etc.) along with any supporting evidence. Such claim is to be asserted by registered letter with acknowledgement of receipt (French Bloom SAS, 32 rue Washington, 75008 Paris). After such time limit or if the above formal procedure is not complied with, the Products shall be deemed to be conforming and free from any apparent defect, and no claim shall be validly accepted by the Seller.

The Seller shall reimburse without undue delay to the Customer the price of any delivered Products whose non-conformance has been duly proved by the Customer.

5.6.      If the address is incomplete or inaccurate, if the parcel is refused by the intended recipient or if any missing information makes it impossible to deliver the Product, then the Seller shall not be held liable for the Product’s quality and/or for any delivery lead times. If the Seller is obliged to organise a second presentation of the Products to the intended recipient, then the Seller may charge to the Customer any costs corresponding to such second delivery.

 

6.     Transfer of title and risks

6.1.  Title to the Products shall be transferred to the Customer only after full payment of the price by the Customer, regardless of the Products’ delivery date.

6.2.  All risks related to any damage that the Products might suffer or might occasion for any reason whatsoever, including any risk of loss, theft, destruction or deterioration, shall be borne by the Customer immediately upon delivery of the ordered Products. 

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