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Refund policy

Deadline to return an article - right of withdrawal

In accordance with the law in force (article L121-20 of the Consumer Code), the Customer has a period of 14 frank days to exercise his right of withdrawal from the date of receipt of the goods without having to justify reasons or paying penalties. The methods of exercising this right of withdrawal are mentioned in the “return and reimbursement” paragraph below. Return costs are the responsibility

The customer will be fully reimbursed for the sums paid for the purchase of the product as soon as possible and at the latest within 30 days of the date on which he exercised his right of withdrawal.

Return conditions for reimbursement

The returned item (s) must be new, unused and in their perfectly intact original box.

French Bloom SAS will make the reimbursement within 15 days of receiving the return package to our warehouse.

The customer must maintain the proof of deposit of the package which will be given to him by the carrier. In the event of loss of the package, no refund can be made without this proof of deposit.

The Customer has a period of 15 working days from the date of filing of his return package in order to formulate any complaint relating to his return.

No request will be accepted after this period.

The customer must transmit his complaint by e-mail toHello@French

Statement of articles

All returned items will have to be returned perfectly intact.

Upon receipt of the package, French Bloom SAS will judge the perfect condition of the returned goods. No return will be accepted if the returned items have been visibly used or damaged due to the customer and this use or damage makes items unfit for sale. If the return is refused by French Bloom SAS, the items will then be returned to the customer at French Bloom SAS costs without the customer being able to require any compensation or right to reimbursement, with the exception of the subsequent financial year of his rights to Guarantee on goods sold.

Refund of returns

Subject to compliance with these return conditions, French Bloom will reimburse the items returned within 30 days of reintegration into stock of goods.